What is Fresha?
If you’re searching for Fresha reviews, you’re likely a salon or spa owner tired of messy calendars and missed appointments. Fresha is a powerful booking and business management platform built just for the beauty and wellness industry. It acts as your all-in-one digital receptionist, handling appointments, client records, and payments from one simple dashboard.
What you’ll discover in this Fresha reviews is that it offers a compelling, affordable entry point. Unlike some complex competitors, Fresha provides essential features at a low monthly cost, scaling with your business. It helps you reduce no-shows with automatic reminders, manage your team’s schedules, and get your business listed on its marketplace for new client discovery. For any stylist, therapist, or salon owner looking to streamline their operations, Fresha is a strong contender worth a close look.
Salons, Spas, Barbershops, Nail Technicians, Beauticians, and other solo entrepreneurs or small-to-medium businesses in the beauty and wellness industry.
Key Features
Affordable Appointment Scheduling
A robust booking calendar that allows clients to book 24/7 from your website, social media, or the Fresha marketplace.
Client Management & Marketing
Maintain a full client database with notes and history. Send automated SMS and email reminders to reduce no-shows, and use built-in marketing tools to promote your business.
Staff Management
Set up staff profiles, manage their schedules, track commissions, and control permissions for team members.
Point of Sale (POS) & Payments
Process card payments directly through the system. Track cash and other payments and send digital invoices.
Reporting & Analytics
Get insights into your business performance with reports on revenue, appointments, top services, and staff performance.
Pros and Cons
Pros
- Low-Cost Entry Point: The starting price is very affordable for solo entrepreneurs, making it accessible for new businesses.
- All-in-One Solution: Combines scheduling, client management, and marketing in one place, reducing the need for multiple software subscriptions.
- User-Friendly Interface: Both the business-facing dashboard and the client booking experience are intuitive and easy to learn.
- Exposure via Fresha Marketplace: Your business gets listed in the Fresha app, potentially attracting new customers searching for local services.
- Powerful Automated Reminders: Significantly reduces missed appointments, directly protecting your revenue.
Cons
- No Permanent Free Plan: Unlike some perceptions, Fresha operates on a paid subscription model, starting at $4.40/month.
- Limited Customization: The online booking page has limited options for branding and customization compared to some competitors.
- Marketplace Competition: Being on the Fresha marketplace means clients can easily compare your prices with competitors nearby.
- Payments are an Add-On: Integrated card processing is not included in the subscription price and incurs an additional transaction fee.
Pricing Plans
Independent
- Single calendar column
- 20 free messages
- 50 free marketing emails
- Email and chat support
Team
- Multiple calendar columns
- 20 free messages per team member
- 50 free marketing emails per team member
- 24/7 phone and chat support
Enterprise
- For businesses with 20+ team members
- Custom features and dedicated support
How It Compares
Mindbody
Massive cost savings, simpler and more intuitive interface for small businesses.
Booksy
More affordable team member pricing, integrated payment processing.
Acuity Scheduling
Built specifically for the beauty industry with features like staff commissions and a built-in marketplace, whereas Acuity is more generic.