What is Birdeye?
This Birdeye review covers a tool for handling customer reviews. It manages your online reputation without the usual hassle. Think of it as a personal assistant for everything customers say about you online.
Running a business means juggling reviews from Google, Facebook, Yelp, and more. Manually checking each site is exhausting. Birdeye provides a simple solution. It puts all your reviews into one dashboard. Here, you can see everything, reply to customers, and track public sentiment. The platform is intuitive, doing the heavy lifting so you don’t have to.
The software automatically requests reviews from customers. It sends texts or emails after they use your service. This eliminates awkward in-person requests. It also ensures you never forget to follow up. The process is fully automated, helping you earn more positive reviews effortlessly.
This Birdeye review also highlights its broader capabilities. The tool does much more than manage reviews. It updates your business information across 150+ sites. It enables direct customer chats and provides deep insights into customer opinions.
Many industries trust Birdeye. Doctors, dentists, and restaurants use it. So do car dealerships, plumbers, and retail stores. They all aim to build a stronger online reputation. More positive reviews and quick responses build customer trust. This directly helps you win against competitors. The tool also integrates with software you already use, like scheduling apps and payment systems.
Birdeye’s smart technology analyzes all your reviews. It identifies what you’re doing well and what needs improvement. You can even manage replies from your phone while away from the office. Whether you have one location or fifty, Birdeye maintains a clean, professional online reputation. This helps you attract more customers and grow your business through a trustworthy presence.
Businesses with multiple shops or offices in different cities, Doctors, dentists, Car dealerships, Plumbers, electricians, HVAC companies, Restaurants and hotels
Key Features
Review Management
See and reply to customer reviews from 150+ websites like Google, Facebook, and Yelp all in one dashboard. No more jumping between different websites to check what people are saying about you.
Automatic Review Requests
The tool automatically sends text messages or emails asking customers for reviews after they visit you. You control when it sends and what it says, so you get more reviews without asking people yourself.
Business Information Updates
Keep your phone number, address, hours, and photos updated on 150+ websites at once. Change it once in Birdeye and it updates everywhere automatically—no more spending hours updating each site separately.
Customer Surveys
Send simple surveys asking customers how satisfied they are with your service. Get honest feedback privately before it becomes a public review, so you can fix problems early.
Video Reviews
Ask happy customers to record short video testimonials. Videos are more believable than text reviews and work great on your website and social media.
Pros and Cons
Pros
- Covers lots of review websites - Watches 150+ sites including Google, Facebook, Yelp, and industry-specific ones, so you don't miss any customer feedback
- Does the work automatically - Sends review requests automatically after appointments or purchases, getting you more reviews without manual effort each time
- Works great on phones - Full mobile apps let you reply to reviews instantly from anywhere, preventing slow responses that could hurt your reputation
- Smart review analysis - Automatically reads reviews and tells you what customers love and hate, saving hours of reading through feedback yourself
- Connects with many apps - Works with 3,000+ other business tools like calendars, payment systems, and customer databases for smooth operations
Cons
- Expensive monthly cost - Starting at $299/month makes it one of the pricier options, possibly too much for very small businesses or solo workers on tight budgets
- Takes time to learn - So many features can confuse new users at first, requiring training time before you can use everything it offers effectively
- Some features cost extra - Advanced tools like developer access and certain analytics require upgrading to more expensive plans or paying additional fees
- Limited email personalization - Cheaper plans restrict how much you can customize automated review request emails, potentially getting fewer responses
- Sometimes has connection issues - Some users report occasional problems connecting with other software, needing tech support help to fix
Pricing Plans
Starter
- Works for one business location
- Watches reviews on 150+ websites
- Sends automatic text and email review requests
- All reviews show up in one place
- Simple reports to track progress
Growth
- Works for up to 3 locations
- Everything from Starter plan
- Customer surveys to get more feedback
- Tracks social media reviews
- Collect video reviews from customers
- Faster email help
Professional
- Works for up to 10 locations Everything from Growth plan Updates your info on 150+ websites automatically Chat with customers on your website Get customers to refer their friends
- Everything from Growth plan
- Updates your info on 150+ websites automatically
- Chat with customers on your website
- Get customers to refer their friends
- Personal account helper
- Developer tools
Enterprise
- Works for unlimited locations Everything from Professional plan Remove Birdeye branding for agencies Custom connections to your other software Control who sees what in your team
- Custom connections to your other software
- Everything from Professional plan
- Remove Birdeye branding for agencies
- Control who sees what in your team
How It Compares
Podium
Birdeye watches more review websites (150+ versus 100+), has better tools for understanding customer feelings, provides stronger comparison tools against competitors, and works better for big companies with many locations.
Yext
Birdeye includes review management, website chat, surveys, and customer referrals beyond Yext's main focus on keeping business listings updated. While Yext does one thing well, Birdeye gives you everything in one tool. Better value if you need complete reputation help, not just listing updates.
grade.us
Birdeye provides professional-level features like advanced reports, competitor tracking, team collaboration, and lots of app connections that Grade.us doesn't have.